When you can't answer, we can.

We make sure your customers can get an answer even when you can't get to them straight away.

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Free. We build it from your website, so it answers as your business.

2:15●●●
HA
Harbour AccountingText message
Missed call · 2:14pm
Hi, it's Harbour Accounting. Sorry we missed your call, the team's with clients. How can we help?
I need help with my BAS. It's due on the 28th.
We can help. Is this for a sole trader or a company?
Company, two staff
Details captured. Call with an accountant booked for Thursday.

Why we're different

Anyone can say hello and thanks.

We pay attention to everything in between.

Hello
  • How your business works
  • What you value
  • Your culture
  • How you sound
Thanks.

You wouldn't hire just anyone to answer your phone. So before we build anything, we get to know your business, what you value and how your team talks. Then we give your agent a personality that sounds like you.

Your clients are worth a lot to you. Their first call should feel like it.

Someone's trying to reach you.

None of these moments feel significant on their own. Together, they create noise, missed opportunities and pressure.

Missed call · nowYou can't answer every call.
New enquiry · 9:42pmYour customers don't always enquire between 9 and 5.
No answer · calling the next businessThe person calling you is probably calling someone else too.

Your business is busy. Your customers still need answers.

Missed call↓Answered.
After-hours enquiry↓Handled.
New enquiry↓Qualified.
Needs a person↓Passed to your team.

Calm.

Listen in.

Three businesses, three kinds of enquiry. Turn the sound on.

Dental

A new enquiry

After hours, a first-time patient.

Accountant

An existing client

Already yours, still needs an answer.

Laser clinic

A new booking

A weekend enquiry asking about pricing.

Recordings of our own agents. The callers and businesses are ours, not clients'.

Now hear your own business answer.

Get your free preview

Where to start

  1. Get your free preview. Give us your website and we build a preview that answers as your business, so you can hear it for yourself.
  2. Free Customer Opportunity Review. We look at where enquiries may be getting missed, delayed or creating unnecessary work for your team.
  3. A 14-day pilot. We get to know your business and how you sound, then build it around your services and the questions your customers ask.
  4. You choose. Nothing rolls on automatically. You decide whether to continue.

Every enquiry deserves an answer.

Get your free previewBook a free review